Highly motivated and customer-focused I.T. support professional with interests in systems security, network administration, and cloud computing. Seeking new challenges and opportunities to gain more experience and skills in information security. Eager to gain exposure to modern technologies and make valuable contributions to the success of any organization joined. Committed to diversifying current skills and knowledge base while providing exceptional service to customers. Ready to make a positive impact and advance my career in Information Technology
EDUCATION
Western Governors University
Bachelors of science, Information Technology
PROJECT PORTFOLIO
CLOUD RESUME CHALLENGE
Used Technologies: AWS S3 Bucket, Route 53, CloudFront, Certificate Manager, API Gateway, Lambda function, Dynamo DB.
CERTIFICATIONS
AWS Certified Cloud Practitioner.
CompTIA Security+
CompTIA Network+.
ITIL foundations v4.
Linux Essentials.
CompTIA A+.
Certified associate in project management (CAPM).
RELEVANT EXPERIENCE
Cognizant Soluctions
Systems Engineer
Applications support and trouble shooting
Mantain and Configure Azure Active Directory
AWS IAM configuration (user creation, policy declaration)
Install, configure, deploy, update applications
Strong understanding of networking concepts
Consult with 3rd party vendors on installation, configuration, and deployment of advanced systems and services when appropriate
Consistently update knowledge base and Standard Operating Procedures
Providing Hardware support to Windows and Macbooks
ACS International Resources, Inc.
IT Specialist
Analyzing and resolving problems
Serving as a point of contact for clients to report equipment and software mulfunctions
Virtual technology configuration and setup
Printer troubleshooting and support
Microsoft 365 office support
Efficient management of tickets through ServiceNow and ConnectWise
Uncommon Property.
Information Technology Help Desk
Maintain and Configure Azure Active Directory.
Mobile phone configuration and support: (Mobile Device Management)
Answering User Inquiries:Responding to phone calls, emails, or chat messages from users who need technical assistance.
Printer troubleshooting and support
User Account Management: Handling password resets, account lockouts, permissions changes, and other user account-related tasks in systems such as Active Directory
Efficient management of tickets through ServiceNow and ConnectWise
Escalating Issues: Recognizing more complex issues that require escalation to higher-level support teams or specialists
Skills
Good organization, presentation, and customer service skills
Strong grasp of cybersecurity principles and best practices
Effective in mentoring and supporting team members
